Our Team

Kaleb Jacob is uniquely qualified to understand the business and network security demands of today’s modern company.

A business owner since 1999, he has an invaluable background in Information Technology, sales management, and customer service. A Microsoft Certified Systems Engineer (MCSE) since 2000, his firsthand IT knowledge and experience was earned through associations with Microsoft Partners in Wisconsin, New Hampshire, and Maine. Knowing that today’s structured Information Systems environments require multiple proficiencies, Eagle Network Solutions has continued associations with many professional partners to provide a full complement of services.

He has served on the Board of Directors of two Rotary Clubs and has been a law enforcement officer for several agencies in Maine and New Hampshire. Kaleb enjoys the fast-paced and ever changing world of technology, and frequently speaks to organizations throughout New England on these challenges.

Kaleb enjoys the western Appalachian mountains of Maine for fly fishing, canoeing, hunting, ATV’ing, snowmobiling and even making homebrew at his family’s remote cabin with mountain spring water. Kaleb is a Registered Maine Guide in the classifications of fishing, hunting and recreation. He has two children and wife, Amy, who have been key to his success. LinkedIn Bio

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Amy joined ENS in 2011 after nearly 20 years with a wireless carrier holding progressive leadership roles ranging from Area Sales Manager to Director of a large call center. Amy handles all things “operations” at ENS. She is the primary person responsible for preparing client quotes, placing hardware/software orders, managing payables and receivables, payroll, benefits, and invoices. She can often be overheard saying things like “I am a non-technical person living in a very technical world…” and “You don’t want me handling your Technical issue, let me get you to someone that CAN help.” In short, we would be lost without her. Amy “knows” things, just not technical in nature. Her best workdays are when she knocks off a crazy amount of “To Do’s” and customer feedback on the team is all green.😁

In her free time, Amy is adapting to life as a Mom of “adult” children by being a doting Dog Mom to two Golden Retrievers (Maya and Finn). She spends a lot of time in her native Maine and loves boating, ATVing, snowmobiling and just bobbing along on a tube on the shores of Maine lakes and ponds.

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Ben initially joined the ENS team back in 2014 as our Service Dispatcher & Technician.   Shortly after marrying his wife, Ben left New England for adventures out west in Arizona for a couple of years where he got “wicked smahhht” (his words, not ours, since we’ve always known how smart Ben is). Early in 2021, Ben reached out to let us know he wanted to return to New England with his young family and we quickly welcomed him back with open arms.

Ben has been in the IT industry since 2003 in a variety of roles. One of his favorites (besides Eagle) was working with the talented teams at our Nations Dept of Veterans Affairs. There he learned to not only be passionate about the work being done but who the work is for. Ben wears many hats here at ENS:  he is our primary Projects Manager and Engineer for network upgrades and on boarding efforts, handles advanced level escalations from team members, mentors staff and always leads by example through his calm, unflappable manner. (That is not a challenge for anyone to try and prove us wrong, just a statement of Ben’s inner Zen.)

Ben enjoys the off hours with his gorgeous wife and his rambunctious two-year-old son.  Outside of work, Ben can be found tinkering with 3d printers, adventuring in VR and playing games on his PC. His “best days” are those spent raising his family, hiking (or other outdoor activities) and vacation trips exploring new locations.

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James joined our team at the start of 2024 as an experienced Systems Engineer.  James attended 2 years of Tech School prior to attending Husson College, graduating in 2010 with a B.S. in Computer Information Systems.   James embarked on his professional journey as a Help Desk Manager for a college for two years and then on to a local marine retailer in a Systems Administrator role for four years.   His first move to a Managed Services Provider was in 2015 in the role of Systems Engineer, where he stayed for  8 years.  He found his niche in the MSP space, reveling in the diverse landscapes of client environments and the unique challenges they present.

 Away from the realm of IT, James finds joy in an array of hobbies. Whether he’s immersing himself in the virtual worlds of video games, feeling the rush of adrenaline at stock car races, or casting lines for a tranquil day of fishing (with his faithful sidekick, pup, Olaf)  his enthusiasm for life shines through his diverse interests. A passionate sports fan, James cherishes both the competitive spirit and camaraderie that sports offer, both on and off the field.

James enjoys the Managed Services Provider world ENS orbits and looks forward to the opportunities and adventures that lie ahead, bringing his expertise and dedication to every task.

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Luke joined our team in 2021 as a Service Technician based in our Scarborough Office. He is primarily responsible for our Maine clients, but also handles tickets for all areas remotely. He began his career in IT as a hobby that grew into a promising side business thanks to his ability to self-teach. He attended the University of Southern Maine and later obtained his degree in Applied Sciences in Information Technology in 2014. When interviewing Luke for the role, we figured anyone that can parent four young children at home (all 10 years of age and younger) would be a great multi-tasker at ENS. We were not wrong. Luke is one of those people that has a natural aptitude for technology.  His great work ethic and strong interpersonal skills have made him a wonderful addition to the Eagle team.

He was born and raised in Southern Maine, where he lives now with his wife and four children. When he’s not at his desk or a client site he enjoys spending his free time with his young family and exploring Maine’s vast ATV trail systems.

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Josh joined the company in 2018. Josh started his trajectory in the technical field back in the 90’s. He was THAT kid building computers and taking things apart at home. He enrolled at local technical school (NHTI) in a computer networking program and began working at a small business in New Hampshire supporting their IT needs. He was lured to California by a family member, working there in the IT field for 3+ years. While a nice place to visit, California proved NOT to be the place for Josh to call home, so back to New Hampshire he came and shortly after, landed at Eagle Network Solutions.

Josh is an avid technology person. He is “up” on all the latest and spends a good amount of time staying current on industry trends and cool facts about IT. He is the person on our team that Googles something before the staff meeting ends. He is our Dark Web Monitoring and Security Awareness training Guru and is a precious resource amongst our team because Josh knows things. Lots of things. When not working, Josh’s passion includes gaming, building custom PCs, ATV’ing and spending time outdoors.

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Branden Joined the team in January 2023 as a Service Technician based in our Scarborough office. Branden’s first venture into the IT world happened when he joined his school’s robotics team. Ever since then, he has found a love for all things Tech related. Since then, Branden has held many jobs throughout Central Maine, with the most notable one being his IT specialist job at a school. Branden is currently enrolled at the University of Maine at Augusta. Branden’s topic of study is Computer Information Studies with a concentration in Networking. Branden plans on graduating by early 2025 at the latest.

When Branden is not working or studying for school, he enjoys relaxing with friends and family. Whether that be while watching a theater performance, going on a hike, or just plain old doing nothing. Another one of Branden’s favorite pastimes is playing Ultimate Frisbee with the same group that he has been playing with for almost a decade.

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Patrick joined us in November of 2024 and is a highly skilled IT Service Technician with extensive experience in providing technical support and solutions within both healthcare and manufacturing sectors. A proud Army veteran, Patrick was stationed at Ft. Carson, Colorado, Ft. Leonard Wood, Missouri, and served in Iraq, where he honed his leadership and problem-solving skills under challenging conditions. These experiences shaped his disciplined, detail-oriented approach to his work, ensuring efficient and reliable IT services for his clients.

He studied Computer Networking at NHTI and has built a successful career providing IT support, including roles at a local hospital and a leading digital sign manufacturer. His expertise allows him to troubleshoot and resolve complex IT issues with precision and care. Outside of his professional life, Patrick is a proud father of two and enjoys a close-knit family life with his wife. When he’s not troubleshooting IT systems, he enjoys playing drums and participating in hockey (has already been seen limping in the office the next day), blending his love for teamwork, rhythm, and competition.

With a passion for both technology and service, Patrick continues to be a dependable resource for IT solutions, always striving to exceed expectations and deliver optimal results.

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Philip started in IT when he was a teenager. He liked taking things apart and putting them back together.  He quickly graduated to the “Family IT Guy.” (Doesn’t every family have someone like this?)

He learned to be customer focused in various customer service jobs.  Philip joined the Army in 2012 as a Wheeled Vehicle Mechanic and he left the military in May of 2015.  He used his GI bill to enroll in the Network Design and Administration course at Northeast technical institute in Scarborough Maine and graduated in October of 2019.

 Married to his wonderful wife Amy, Philip has 3 children: 1 girl and 2 boys who are all very close in age.   In his off hours, Philip likes to relax and watch movies with his family.   In the summer, he especially enjoys taking the kids bass fishing.

 Philip enjoys helping people and strives for the smile that comes after a difficult problem gets resolved.  He also loves helping people ease their mind on cybersecurity issues which are so prevalent.  Cybersecurity is always a concern for those that do any sort of business online. He wants people to feel safe, does his best to educate best practices so that everyone can feel secure while working online.

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Tyler joined the team in December of 2024 as a Service Technician.  Tyler is a passionate music enthusiast and a tech-savvy individual with a deep love for all things computers. From an early age, he found solace in the power of music, whether it was through playing an instrument or exploring diverse playlists. His journey has been shaped by countless hours spent discovering new sounds, attending live concerts, and connecting with fellow music lovers. Alongside his musical pursuits, he enjoys delving into the world of technology, constantly seeking to understand how computers can enhance creativity and expression. With a keen ear for talent and a deep appreciation for the artistry behind every note, Tyler is dedicated to sharing the joy of music with others, believing that it has the unique ability to inspire, heal, and unite people from all walks of life.

We think you will appreciate Tyler’s enthusiasm and customer focus. 

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