Our Team

Kaleb Jacob is uniquely qualified to understand the business and network security demands of today’s modern company. 

A business owner since 1999, he has an invaluable background in Information Technology, sales management, and customer service. A Microsoft Certified Systems Engineer (MCSE) since 2000, his firsthand IT knowledge and experience was earned through associations with Microsoft Partners in Wisconsin, New Hampshire, and Maine. Knowing that today’s structured Information Systems environments require multiple proficiencies, Eagle Network Solutions has continued associations with many professional partners to provide a full complement of services.

He has served on the Board of Directors of two Rotary Clubs and has been a law enforcement officer for several agencies in Maine and New Hampshire. Kaleb enjoys the fast-paced and ever changing world of technology, and frequently speaks to organizations throughout New England on these challenges.

Kaleb enjoys the western Appalachian mountains of Maine for fly fishing, canoeing, hunting, ATV’ing, snowmobiling and even making homebrew at his family’s remote cabin with mountain spring water. Kaleb is a Registered Maine Guide in the classifications of fishing, hunting and recreation. He has two children and wife, Amy, who have been key to his success. LinkedIn Bio

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Thomas joined the Eagle team in the middle of 2021.   He is our only truly “remote” employee, and works from Phoenix, Arizona.  Thomas is a military veteran who used the G.I. Bill to complete a degree in Applied Computing and Networking from Arizona State University in 2014. He brings a wide range of IT skills and a decade of experience.  Recently, he completed an intensive 6-month course at University of Arizona on full-stack mobile application development.

When Thomas is not neck deep in solving computer problems, either at work or at home, he and his family spend a lot of time fostering dogs and volunteering for the Arizona Border Collie Rescue. Thomas has enjoyed escaping the extreme heat of the Arizona summer by visiting clients in Maine and New Hampshire and looks forward to future trips (when the weather is nice). 

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Raegan joined the ENS Team in 2019 as the first full-time dedicated Dispatcher (now titled Service Coordinator).  She handles all incoming ticket flow, scheduling Techs to respond as well as coordinating all on sites that are needed. She also manages incoming hardware, inventory and warranty extensions. She keeps the Technicians on track and ensures we respond in a timely manner. Although Raegan’s role (by design) is mostly non-technical, she has shown a lot of technical aptitude and, over the past year, has taken on a growing list of quick hit technical issues. This helps our customers and team immensely by offering a faster turnaround on some common ticket types such as a password reset. A great workday to Raegan is her Dispatch display lit up in green (which means all our key indicators are on track and customer tickets are closing or being attended to on time).  

In Raegan’s time off-the-clock she enjoys spending time with her two golden retrievers, wildlife photography, travelling, and bowling with friends (yes, bowling at 22– after a few beers).

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Ben initially joined the ENS team back in 2014 as our Service Dispatcher & Technician.   Shortly after marrying his wife, Ben left New England for adventures out west in Arizona for a couple of years where he got “wicked smahhht” (his words, not ours, since we’ve always known how smart Ben is). Early in 2021, Ben reached out to let us know he wanted to return to New England with his young family and we quickly welcomed him back with open arms.

Ben has been in the IT industry since 2003 in a variety of roles. One of his favorites (besides Eagle) was working with the talented teams at our Nations Dept of Veterans Affairs. There he learned to not only be passionate about the work being done but who the work is for. Ben wears many hats here at ENS:  he is our primary Projects Manager and Engineer for network upgrades and on boarding efforts, handles advanced level escalations from team members, mentors staff and always leads by example through his calm, unflappable manner. (That is not a challenge for anyone to try and prove us wrong, just a statement of Ben’s inner Zen.)

Ben enjoys the off hours with his gorgeous wife and his rambunctious two-year-old son.  Outside of work, Ben can be found tinkering with 3d printers, adventuring in VR and playing games on his PC. His “best days” are those spent raising his family, hiking (or other outdoor activities) and vacation trips exploring new locations.

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Josh joined the company over three years ago as a Service Technician based in our Bedford Office.  Josh started his trajectory in the technical field back in the 90’s. He was THAT kid building computers and taking things apart at home. He enrolled at local technical school (NHTI) in a computer networking program and began working at a small business in New Hampshire supporting their IT needs. He was lured to California by a family member, working there in the IT field for 3+ years. While a nice place to visit, California proved NOT to be the place for Josh to call home, so back to New Hampshire he came and shortly after, landed at Eagle Network Solutions.

Josh is an avid technology person. He is “up” on all the latest and spends a good amount of time staying current on industry trends and cool facts about IT. He is the person on our team that Googles something before the staff meeting ends. He is our Dark Web Monitoring and Security Awareness training Guru and is a precious resource amongst our team because Josh knows things. Lots of things. When not working, Josh’s passion includes gaming, building custom PCs, ATV’ing and spending time outdoors.

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Steven is a second-generation Systems Engineer who joined the ENS team in 2022. With a background ranging from systems administration on transoceanic ships to ransomware recovery for defense subcontractors, he focuses on large-scale scripting, automation, and integration. A technological autodidact, he performed his first Windows installation at 7 years old – unassisted, from a set of floppy discs. He began working in IT a month after starting college and is still at it 13 years later. If you need antivirus deployed to your entire environment in the span of an hour, be it 200 computers or 2000, he’s got you covered!  

Outside of work he can be found at a gun range, writing, fishing trout streams, or he can’t be found at all because he’s somewhere off in the woods and forgot his satellite beacon yet again. 

The rumors that he swam half a mile to graffiti the private yacht of a C-level Oracle executive with “WE WON’T FORGET WHAT YOU DID TO SUN MICROSYSTEMS” are completely unfounded and have never been proven in a court of law.

(note from HR:  all background checks proved clear of alleged graffiti caper!)

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