Our Team

Kaleb Jacob is uniquely qualified to understand the business and network security demands of today’s modern company. 

A business owner since 1999, he has an invaluable background in Information Technology, sales management, and customer service. A Microsoft Certified Systems Engineer (MCSE) since 2000, his firsthand IT knowledge and experience was earned through associations with Microsoft Partners in Wisconsin, New Hampshire, and Maine. Knowing that today’s structured Information Systems environments require multiple proficiencies, Eagle Network Solutions has continued associations with many professional partners to provide a full complement of services.

He has served on the Board of Directors of two Rotary Clubs and has been a law enforcement officer for several agencies in Maine and New Hampshire. Kaleb enjoys the fast-paced and ever changing world of technology, and frequently speaks to organizations throughout New England on these challenges.

Kaleb enjoys the western Appalachian mountains of Maine for fly fishing, canoeing, hunting, ATV’ing, snowmobiling and even making homebrew at his family’s remote cabin with mountain spring water. Kaleb is a Registered Maine Guide in the classifications of fishing, hunting and recreation. He has two children and wife, Amy, who have been key to his success. LinkedIn Bio

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Luke joined our team in 2021 as a Service Technician based in our Scarborough Office. He is primarily responsible for our Maine clients, but also handles tickets for all areas remotely. He began his career in IT as a hobby that grew into a promising side business thanks to his ability to self-teach. He attended the University of Southern Maine and later obtained his degree in Applied Sciences in Information Technology in 2014. When interviewing Luke for the role, we figured anyone that can parent four young children at home (all 10 years of age and younger) would be a great multi-tasker at ENS. We were not wrong. Luke is one of those people that has a natural aptitude for technology.  His great work ethic and strong interpersonal skills have made him a wonderful addition to the Eagle team.

He was born and raised in Southern Maine, where he lives now with his wife and four children. When he’s not at his desk or a client site he enjoys spending his free time with his young family and exploring Maine’s vast ATV trail systems.

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Raegan joined the ENS Team in 2019 as the first full-time dedicated Dispatcher (now titled Service Coordinator).  She handles all incoming ticket flow, scheduling Techs to respond as well as coordinating all on sites that are needed. She also manages incoming hardware, inventory and warranty extensions. She keeps the Technicians on track and ensures we respond in a timely manner. Although Raegan’s role (by design) is mostly non-technical, she has shown a lot of technical aptitude and, over the past year, has taken on a growing list of quick hit technical issues. This helps our customers and team immensely by offering a faster turnaround on some common ticket types such as a password reset. A great workday to Raegan is her Dispatch display lit up in green (which means all our key indicators are on track and customer tickets are closing or being attended to on time).

In Raegan’s time off-the-clock she enjoys spending time with her two golden retrievers, wildlife photography, travelling, and bowling with friends (yes, bowling at 22– after a few beers).

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James joined our team at the start of 2024 as an experienced Systems Engineer.  James attended 2 years of Tech School prior to attending Husson College, graduating in 2010 with a B.S. in Computer Information Systems.   James embarked on his professional journey as a Help Desk Manager for a college for two years and then on to a local marine retailer in a Systems Administrator role for four years.   His first move to a Managed Services Provider was in 2015 in the role of Systems Engineer, where he stayed for  8 years.  He found his niche in the MSP space, reveling in the diverse landscapes of client environments and the unique challenges they present.

 Away from the realm of IT, James finds joy in an array of hobbies. Whether he’s immersing himself in the virtual worlds of video games, feeling the rush of adrenaline at stock car races, or casting lines for a tranquil day of fishing (with his faithful sidekick, pup, Olaf)  his enthusiasm for life shines through his diverse interests. A passionate sports fan, James cherishes both the competitive spirit and camaraderie that sports offer, both on and off the field.

James enjoys the Managed Services Provider world ENS orbits and looks forward to the opportunities and adventures that lie ahead, bringing his expertise and dedication to every task.

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Amy joined ENS in 2011 after nearly 20 years with a wireless carrier holding progressive leadership roles ranging from Area Sales Manager to Director of a large call center. Amy handles all things “operations” at ENS. She is the primary person responsible for preparing client quotes, placing hardware/software orders, managing payables and receivables, payroll, benefits, and invoices. She can often be overheard saying things like “I am a non-technical person living in a very technical world…” and “You don’t want me handling your Technical issue, let me get you to someone that CAN help.” In short, we would be lost without her. Amy “knows” things, just not technical in nature. Her best workdays are when she knocks off a crazy amount of “To Do’s” and customer feedback on the team is all green.😁

 In her free time, Amy is adapting to life as a Mom of “adult” children by being a doting Dog Mom to two Golden Retrievers (Maya and Finn). She spends a lot of time in her native Maine and loves boating, ATVing, snowmobiling and just bobbing along on a tube on the shores of Maine lakes and ponds.

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Thomas joined the Eagle team in the middle of 2021.   He is our only truly “remote” employee, and works from Phoenix, Arizona.  Thomas is a military veteran who used the G.I. Bill to complete a degree in Applied Computing and Networking from Arizona State University in 2014. He brings a wide range of IT skills and a decade of experience.  Recently, he completed an intensive 6-month course at University of Arizona on full-stack mobile application development.

When Thomas is not neck deep in solving computer problems, either at work or at home, he and his family spend a lot of time fostering dogs and volunteering for the Arizona Border Collie Rescue. Thomas has enjoyed escaping the extreme heat of the Arizona summer by visiting clients in Maine and New Hampshire and looks forward to future trips (when the weather is nice). 

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Branden Joined the team in January 2023 as a Service Technician based in our Scarborough office. Branden’s first venture into the IT world happened when he joined his school’s robotics team. Ever since then, he has found a love for all things Tech related. Since then, Branden has held many jobs throughout Central Maine, with the most notable one being his IT specialist job at a school. Branden is currently enrolled at the University of Maine at Augusta. Branden’s topic of study is Computer Information Studies with a concentration in Networking. Branden plans on graduating by early 2025 at the latest.

When Branden is not working or studying for school, he enjoys relaxing with friends and family. Whether that be while watching a theater performance, going on a hike, or just plain old doing nothing. Another one of Branden’s favorite pastimes is playing Ultimate Frisbee with the same group that he has been playing with for almost a decade.

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Philip started in IT when he was a teenager. He liked taking things apart and putting them back together. He quickly graduated to the “Family IT Guy.” (Doesn’t every family have someone like this?)

He learned to be customer focused in various customer service jobs. Philip joined the Army in 2012 as a Wheeled Vehicle Mechanic and he left the military in May of 2015.  He used his GI bill to enroll in the Network Design and Administration course at Northeast technical institute in Scarborough Maine and graduated in October of 2019.

Married to his wonderful wife Amy, Philip has 3 children: 1 girl and 2 boys who are all very close in age.  In his off hours, Philip likes to relax and watch movies with his family.   In the summer, he especially enjoys taking the kids bass fishing.

Philip enjoys helping people and strives for the smile that comes after a difficult problem gets resolved. He also loves helping people ease their mind on cybersecurity issues which are so prevalent. Cybersecurity is always a concern for those that do any sort of business online. He wants people to feel safe, does his best to educate best practices so that everyone can feel secure while working online.

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